Frequently Asked Questions
How long will it take to get my order?
Shipping generally takes from 3 to 10 business days, depending on the location of delivery.
How do I return an item?
For more information surrounding online order returns, please visit our returns page here.
Who is NEON RK Corp. (NRK)?
All sales, deliveries, and customer support via the ripcurl.ca website are fulfilled by our authorised 3rd party service provider NEON RK Corp. (NRK).
Why Does " NEONRKCORP " Business Name Appear On My Credit Card Statement?
NEON RK Corp. (NEONRKCORP) is the supplier and merchant of record for all sales on the website and is responsible for any disputes related to this website and for all matters concerning or related to order, sales, fulfilment, deliveries, returns or refunds.
How Can I Change My Account Information?
Why is my payment declined?
Does my billing address have to match the one associated with my credit card? Yes. For credit card verification, you must enter your billing address exactly as it appears on your credit card statement.
How Long Will It Take For My Package To Be Delivered?
Shipping generally takes from 3 to 10 business days, depending on the location of delivery.
How Do I Cancel Or Change An Order?
We want you to enjoy your products ordered from ripcurl.ca as soon as possible. Therefore, once you click 'Confirm Order', your order information is immediately sent to our warehouse for processing. This means that we will not be able to cancel or make any changes once your order has been confirmed. Should you choose to return your order for any reason, please consult our Order & Returns section.
What Product Can I Purchase On ripcurl.ca?
Only products that are listed in our online store are available to be purchased through ripcurl.ca. We regret that we cannot accept orders for any product that is not listed on ripcurl.ca. Please check back regularly and join our newsletter as we continually add new products to our online store.
How Do Gift Cards Work?
Gift Cards purchased online can only be redeemed on ripcurl.ca. Gift Cards are not redeemable at any retail location or other websites. Sales are final and cannot be refunded or redeemed for cash. When returning merchandise that was purchased online using a Gift Card, the original gift card will be credited its respective amount. Gift Cards cannot be replaced if lost or stolen. Gift Cards currency is in Canadian Dollars. Gift Cards cannot be used to purchase another virtual gift card. To check your Gift Card balance, please Sign In to your account.
Where can I find assistance with my Search GPS watch?
For assistance with your SearchGPS and SearchGPS 2 watch, please head over to our dedicated Rip Curl SearchGPS portal.
How do I send my Rip Curl product back for service?
Please contact us for any warranty requests: servicecentercanada@ripcurl.com
I need a new watch band. Can I order it from you?
Please contact us for any watch band requests: servicecentercanada@ripcurl.com
How do I know what size wetsuit I wear?
To determine the right size for you, head over to our Size Guide page.
Where can I find an instruction manual for my Rip Curl watch?
Please contact us for any watch manual requests: servicecentercanada@ripcurl.com
My backpack/luggage has broken. What are my options?
Please contact us for any warranty requests: servicecentercanada@ripcurl.com
Are my Rip Curl boardshorts / bikinis / clothing items under warranty?
Rip Curl doesn’t publish an expressed warranty on the garments we make. If you feel that a product that has been used under normal conditions has failed prematurely due to manufacturing fault or faulty materials, please refer to the return instructions. Our tech team will review the item for warranty consideration. Warranty status will be determined on a case-by-case basis. Please contact us for any warranty requests: servicecentercanada@ripcurl.com
What is the status of my item being repaired?
If you need an update to the status of a job, please reply to email with name, claim check number, job number, or other relevant details and we'll gladly update you. Please email: servicecentercanada@ripcurl.com